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HomeMy WebLinkAboutReso 154-2024 (24-866)Parking Enforcement Services Proposal City of South San Francisco , CA | March 1 3 , 2024 Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | Cover Letter 2 COVER LETTER March 13, 2024 Captain Ken Chetcuti South San Francisco Police Department 1 Chestnut Avenue South San Francisco, CA 94080 RE: PROPOSAL FOR PARKING ENFORCEMENT SERVICES Dear Captain Chetcuti, LAZ Parking (LAZ) is thrilled to present our proposal for Parking Enforcement Services in the City of South San Francisco (the City). Infused with the spirit of improving compliance throughout the communities we serve, our ambassador approach blends cutting-edge technology with a deep understanding of local parking dynamics, ensuring not only compliance but a seamless and positive parking experience for citizens and visitors alike. We take a proactive and community-centric approach to providing top-notch parking enforcement services with a focus on precision, efficiency, and a keen understanding of local needs. Our experienced team is dedicated to ensuring seamless parking experiences that align with the unique charm of each community we serve. Through innovative solutions and a commitment to improving parking compliance, LAZ is ready to act as your trusted partner in creating a harmonious parking environment to improve quality of life and parking compliance throughout the city. The following proposal demonstrates why LAZ is the ideal company to serve the City and South San Francisco Police Department for its parking enforcement needs. Providing exceptional service is not just something we do; it is who we are. We trust that this has been clearly demonstrated by our past success throughout California, as well as by our vision for what can be done in the years ahead in the Bay area. Our Government Services Division offers our customers turnkey parking enforcement solutions that are designed to provide fair and consistent enforcement with reliable and cost-effective service-led program management. LAZ has a seasoned, experienced, and realistic understanding of the challenges specific to your operations. We take pride in our delivery of superior service to our customers, and we hope to develop a longstanding partnership with South City and SSFPD. By partnering with LAZ, the City will receive a service-led, technology-driven and forward-thinking approach to parking enforcement where we will align our efforts with your enforcement objectives to deliver high-quality results and value for the City. Thank you for the opportunity to submit this proposal for your consideration. Sincerely, Muhammad Mansoor, CAPP Vice President, Municipal Operations 949 South Coast Drive, Suite 515 Costa Mesa, CA 92626 (714) 290-4854 | [email protected] Robert Maroney, CAPP Vice President, Government Services One Financial Plaza, 14th Floor Hartford, CT 06103 (804) 921-5019 | [email protected] 2 Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | Table of Contents 3 TABLE OF CONTENTS Parking Enforcement Services City of South San Francisco Cover Letter ........................................................................................................................................................... 2 Table of Contents .................................................................................................................................................. 3 Executive Summary ............................................................................................................................................... 4 1. Organization, Credentials and Experience .......................................................................................................... 7 2. Enforcement Methodology and Project Approach ............................................................................................ 16 6. Cost Proposal .................................................................................................................................................. 30 Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | Executive Summary 4 EXECUTIVE SUMMARY Understanding of the City’s Intent and Objectives We recognize that South City is the pre-eminent City in the bay area and is without a doubt the Biotech Capital of the World. The City and SSFPD is looking for a successful partnership with a reputable company with demonstrated skills and technical ability that provides high levels of customer service and satisfaction to provide consistent parking enforcement services to fulfill the needs of the visitors, businesses, and citizens. The challenge is finding a firm that can mirror SSFPD’s processes for screening, hiring, and training professionals that can deliver consistent level of service and follow its overall objective of improving both public safety and quality of life in this beautiful city. To achieve this goal, the City needs stability and consistency in parking enforcement activities so the needs of its residents and visitors can be addressed in a timely manner. Our Qualifications to Achieve the City’s Objectives We have a strong track record of collaborating with our clients, bringing innovation and professionalism to each city we serve. As a company at the forefront of parking systems, LAZ exceeds the minimum qualifications required to support this project. We offer the City a broad range of parking enforcement experience and the proven success we have achieved in managing similar operations for other major cities. Our longstanding relationships with cities across North America with a 100% contract renewal rate is a testament to our commitment to our clients. Our experience in parking enforcement and related services is unmatched, more specifically, our footprint in CA. Collectively, across the United States, LAZ leads the privatized parking enforcement industry by issuing over 1.5 million on-street tickets per year – more than any other contractor within privatized municipal operations. Our knowledge of local parking enforcement trends comes from more than 40 years of working with city governments across the United States. As a full-service parking management company, we understand the benefits of a well- managed enforcement program and consistent execution of parking enforcement. Throughout the years, we have been an effective, committed, and dedicated partner in the overall success of our customers. We manage some of the most complex enforcement programs in California, including the cities of San Mateo, San Buro, San Leandro, Palo Alto, Salinas, Burbank, Newport Beach, West Hollywood, Inglewood, Santa Ana, and Palm Springs. Most of these contracts are managed by their Police Department(s), therefore, we are aware of the elevated expectations South San Francisco PD has from the selection of a service provider for these services. Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | Executive Summary 5 Our Proposed Approach In keeping with the City’s mission, LAZ is ideally suited to represent the City in its efforts “to provide a safe, attractive and well-maintained City through excellent customer service and superior programs and to have a work ethic that will enhance the Community's quality of life.” LAZ fully understands the challenging environment of providing on-street enforcement services year-round, in diverse and sometimes challenging conditions. Our expertise centers on supporting large-scale municipal on-street parking operations. We possess the specific processes for screening, hiring, onboarding, and training quality enforcement personnel, along with optimizing enforcement through use of innovative technology and by maintaining quality controls to meet performance and financial objectives for the cities we serve and by allowing them to make data driven decisions. How Our Proposed Approach Achieves the City’s Objectives Our approach to achieving the City’s objectives is based on efficiency and automation. LAZ’s plan revolves around proven and tested processes for performance measurement. Drawing on our local and national experience, listed below are some of the major benefits to the City. MANAGEMENT TEAM MADE UP OF SEASONED PARKING PROFESSIONALS To make this program a success right from the start, we have put together a team of professionals with combined municipal parking experience of over 250 years and hands on experience launching over 15 first time privatized enforcement programs. This leaves no transition risk and ensures continuity of operations and enhancement of enforcement based on specific CA experience. WE BELIEVE STAFF SELECTION AND TRAINING IS A HIGH PRIORITY We employ proven methods to carefully select the most qualified enforcement personnel, train and educate our workforce regularly, and provide them with tools needed to succeed to ensure they provide fair and consistent enforcement within the communities we serve. Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | Executive Summary 6 STRICT QUALITY CONTROL PROCEDURES Our proven and field-tested Standard Operating Procedures translate into strict Quality Control and Quality Assurance efforts. We proudly maintain our ticket accuracy performance above 97 percent. Ticket accuracy equates to fewer administrative reviews, improved program reputation, and enhanced collection revenues. Additional benefits include improved officer productivity, consistency in enforcement activities and quality customer service. TECHNOLOGY DRIVEN SOLUTIONS Building upon our existing data capture and reporting methods, LAZ has invested in automated systems with our Business Intelligence tool powered by Microsoft BI, which enables our clients and managers to view and measure program and employee performance in real time. DEPTH OF LOCAL PRESENCE AND KNOWLEDGE OF THE AREA With a large pool of staff in the bay area including over 35 trained parking enforcement officers within a 25-mile radius of South City, we will be able to quickly fill any unplanned staffing shortages and/or unforeseen vacancies. CONCLUSION We love working with progressive and innovative cities who embrace the changes required for growth while still honoring their values. With this attitude, a partnership with LAZ can transform the South City Parking Enforcement Program into an industry leading program in a way that is manageable, sustainable, and profitable. We have done it for other cutting-edge programs locally including San Mateo, San Bruno, Palo Alto and San Leandro to name a few. If you are ready to improve the overall citizen and visitor experience and increase your enforcement efforts right from the start of implementation, we are ready to take you there. This proposal outlines in more detail our approach to managing each step towards that goal, and what you can expect along the way. But your biggest expectation should be one of success. Let us get the South City parking enforcement program on the map of leading enforcement programs in California. Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | 1. Organization, Credentials and Experience 7 1. ORGANIZATION, CREDENTIALS AND EXPERIENCE LAZ Parking brings extensive expertise in providing top-notch parking enforcement services to the West Coast and across United States. With a proven track record, we have successfully navigated diverse landscapes, contributing to the seamless operation and optimization of municipal and government agency owned parking facilities nationwide. About LAZ Parking LAZ Parking stands as an experienced and rapidly expanding privately owned parking operator in the United States, leading the charge in digital parking technology. Our journey began in Hartford, CT, back in 1981, fast forward four decades later, and we've honed our expertise to deliver top-tier parking management and transportation services. Today, LAZ operates a staggering 1.3+ million parking spaces nationwide, spanning an impressive 4,250+ locations, touching down in 43 states, and serving 460+ cities. Our commitment to excellence is recognized on a national scale, as we proudly hold the Accredited Parking Organization (APO) status. We're renowned for our unwavering dedication to responsible parking management, operational brilliance, exceptional customer experiences, sustainability initiatives, and unwavering commitment to safety and security. Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | 1. Organization, Credentials and Experience 8 Our diverse portfolio encompasses a wide spectrum, including on- street and off-street municipal parking, transit parking systems, entertainment and event parking, commercial and residential buildings, hotels and resorts, office complexes, mixed-use projects, hospitals and medical centers, airports, university parking, shuttle services, and valet- oriented parking solutions. Leading the Way in the Municipal Sector LAZ Parking is a leading provider, specializing in parking solutions tailored for municipalities and government agencies nationwide. Our all-encompassing approach to parking management is rooted in sustainability, aimed at enriching communities, streamlining parking operations, and fortifying the financial standing of our clients. Within our Government Services team, we boast an unrivaled track record in managing municipal parking facilities and on-street programs. We oversee over 500,000 parking spaces on behalf of federal, state, and local government agencies, including the management of over 120,000 on - street meters. Our strategic focus revolves around the implementation of efficient operational procedures, dynamic marketing campaigns, robust revenue integrity systems, groundbreaking technology applications, and customer service initiatives that set the industry standard. OMNIA Partners LAZ Parking is a vendor and partner with OMNIA Partners, previously NCPA (National Cooperative Purchasing Alliance). As your ally in the purchasing process, OMNIA Partners is dedicated to optimizing procurement for your organization. Our goal is to improve the way your organization identifies, evaluates, and procures what they need at the best value. With free membership, you'll gain full access to our portfolio of leading national supplier contracts, spend visibility, analytics, and subject matter experts. We are happy to discuss more upon the City’s request. IPMI Accredited Parking Organization (APO) LAZ Parking is an Accredited Parking Organization (APO) and is nationally recognized for its best practices in responsible parking management, operational excellence, customer experience, sustainability, safety, and security. Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | 1. Organization, Credentials and Experience 9 Public Sector Expertise From the coast to coast, LAZ Parking collaborates with municipalities and government agencies spanning the breadth of the United States. Our footprint extends from vibrant urban centers to the serene countryside and picturesque coastlines. We've had the opportunity of working wi th numerous public sector clients, each contributing to our extensive portfolio. The following is a sampling of LAZ Parking’s public sector clients, including the approximate number of spaces for each. Local parking enforcement refer ences are provided later in this section. ⚫ City of Burbank, CA (3,364) ⚫ City of Newport Beach, CA (4,500) ⚫ City of West Hollywood, CA (3,360) ⚫ City of Inglewood, CA (7,500) ⚫ City of Long Beach, CA (10,300) ⚫ City of Santa Ana, CA (3,750) ⚫ City of San Marcos, CA (2,500) ⚫ City of San Mateo, CA (3,750) ⚫ City of Palo Alto, CA (2,500) ⚫ City of San Leandro, CA (2,350) ⚫ City of Stockton, CA (6,145) ⚫ City of Sausalito, CA (1,875) ⚫ City of San Bruno, CA (1,610) ⚫ City of San Francisco, CA (27,000) ⚫ City of Berkeley, CA (4,575) ⚫ California State Parks (2,664) ⚫ City of Chicago Meters System (36,000) ⚫ Washington Metro Area Transit Authority (59,000) ⚫ Montgomery County, MD (21,500) ⚫ New York City Housing Authority (20,600) ⚫ NY Metropolitan Transit Authority (16,600) ⚫ Rhode Island State Beaches (8,100) ⚫ City of Miami Beach, FL (6,000) ⚫ City of New Rochelle, NY (5,868) ⚫ City of Lowell, MA (5,566) ⚫ Norwalk Parking Authority (3,763) ⚫ City of Stamford, CT (3,400) ⚫ San Francisco Municipal Transportation Authority (3,114) ⚫ City of Syracuse, NY (2,525) Unparalleled Parking Enforcement Experience Within its Government Services Business Unit, LAZ has a dedicated Parking Enforcement Business Segment that is primarily focused on Parking Enforcement Services. We have delivered reliable Parking Enforcement and related services since 1988. Today, within our enforcement portfolio, we issue close to 1.5 million citations annually with an average citation dismissal rate of less than 3% throughout our contracts. Working collaboratively with cities, counties and police agencies throughout the U.S., LAZ has been intrinsic in developing innovative parking enforcement solutions that integrate seamlessly with the wider parking and transportation network of each city we serve. We are in the unique position of having managed some of the most complex turnkey parking s ystems in the country. Our experience and expertise in the techniques and technologies used in parking enforcement are unmatched. Since 1981, LAZ Parking has grown and adapted alongside our customers. Today, we operate over 100 government contracts across the U.S. with a 100% contract renewal rate. Most notably, our long -term presence in the California market allows us to use best practices learned from managing some of most consistent and well-established enforcement programs including West Hollywood, Inglewood, Santa Ana, Burbank, and CA State Parks. With hands - on experience managing parking enforcement programs in highly diverse mixed-use environments, we pledge to build on this experience to continue our solid commitment in the delivery of effective parking enforcement solutions for the City of South San Francisco. Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | 1. Organization, Credentials and Experience 10 The table below provides a snapshot of our current programs, followed by references of similar projects demonstrating our past performance and proven track record of successful implementing parking enforcement services solution for municipal and law enforcement agencies. AN N U A L CI T A T I O N S IS S U E D OP E R A T I O N S / M A N A G E M E N T PA R K I N G EN F O R C E M E N T EL E C T R O N I C HA N D H E L D S SM A R T TE C H N O L O G Y LP R TE C H N O L O G Y EN F O R C E AL L MC S & ST A T E CV C PE R M I T EN F O R C E M E N T ON ST R E E T EN F O R C E M E N T OF F -ST R E E T EN F O R C E M E N T SU R F A C E LO T S ST R E E T SW E E P I N G EN F O R C E CU S T O M E R PH O N E SU P P O R T TO W I N G AN D BO O T I N G TR A F F I C DI S P A T C H SE R V I C E S TR A F F I C CO N T R O L SE R V I C E S California Municipal Enforcement Clients City of West Hollywood, CA 200,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ City of Inglewood, CA 90,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ City of Santa Ana, CA 45,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ California State Parks 30,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ City of Salinas, CA 20,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ City of Palo Alto, CA 10,500 ✓ ✓ ✓ ✓ ✓ ✓ ✓ City of San Mateo, CA 32,500 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ City of Newport Beach, CA 70,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ City of San Marcos, CA 10,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ City of San Leandro, CA 15,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ City of Burbank, CA 45,000 National Municipal Enforcement Clients City of Chicago, IL 550,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Montgomery County, MD 150,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ New York, NY (MTA, NYCHA) 50,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ South Miami, FL 45,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Norwalk, CT 40,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ City of Arvada, CO 10,500 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ The Ohio State University 36,600 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Eastern Michigan University 10,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | 1. Organization, Credentials and Experience 11 Government Services Team – Municipal Parking Experts PETER CHO, CAPP – SENIOR OPERATIONS MANAGER, GOVERNMENT SERVICES Peter joined the LAZ Parking family as a Senior Operations Manager in 2021 through the acquisition of Serco Parking Services. In his current role, Peter plays a pivotal part in providing operational support for all legacy Serco parking programs and ensuring uniformity and operational compliance across LAZ Parking's Government Services initiatives. A seasoned leader with an impressive career spanning over twenty-five years in the Parking Industry, Peter brings a wealth of experience to the table. His extensive background encompasses the management and seamless transition of intricate municipal and commercial parking programs. As a recognized subject matter expert in Municipal On-and Off-Street Parking Operations, Peter remains well-versed in the latest industry technology, which he actively applies to support both our new and established operations. Peter's commitment to finding innovative solutions has consistently led to enhancements and the sustained success of some of our most complex operations. His remarkable track record includes contributions to the City of West Hollywood, CA, City of Inglewood, CA, City of San Francisco (MTA), City of San Mateo, CA, City of Santa Ana, CA, City of Chicago, IL, and Montgomery County, MD. In recognition of his expertise and dedication, Peter achieved the designation of Certified Administrator of Public Parking (CAPP) in 2022. MUHAMMAD MANSOOR, CAPP – VICE PRESIDENT, MUNICIPAL SERVICES Muhammad Mansoor is a renowned name in the parking industry, and he brings his wealth of expertise to LAZ Parking's Government Services division. In his role, Muhammad serves as a subject matter expert, dedicated to ensuring the delivery of high -quality service across our government parking contracts. He holds direct responsibility for decision-making related to on-street parking contracts throughout the United States. Muhammad is an active and engaged member of several key industry associations, including IPMI (International Parking & Mobility Institute), NPA (National Parking Association), and various regional parking organizations. His commitment to excellence extends to his recognition as a Six Sigma Yellow Belt recipient. With a remarkable 20-year career in the parking industry, Muhammad has consistently been at the forefront of innovation. He has led the implementation of cutting-edge technology and worked with cities to develop state -of- the-art design tools, redefining transportation practices to transform urban spaces into vibrant, thriving urban places. Muhammad stands as a steadfast subject matter expert, always ready and willing to assist and contribute to the success of our contracts. His experience includes transitioning and implementing over 30 municipal parking programs in the past 10 years including nationally recognized programs for the cities of San Francisco, Los Angeles and Nashville, TN. Muhammad's academic journey includes studies at California State University, Long Beach, and the Said Business School at the University of Oxford. Furthermore, his dedication to the industry is exemplified by his achievement of Certified Administrator of Public Parking (CAPP) certification, which he received in 2022. Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | 1. Organization, Credentials and Experience 12 ROB MARONEY, CAPP – VICE PRESIDENT, GOVERNMENT SERVICES Rob, a seasoned professional with a distinguished career spanning over two decades, joined LAZ Parking in 2015 as the Vice President of Government Services. Based in Richmond, VA, Rob plays a pivotal role in overseeing and supporting the dynamic growth of our Government Services market, which encompasses municipal agencies and public - private partnerships. Rob's extensive background is deeply rooted in government operations, management, and consulting. His career commenced in municipal government, and over his 12+ years with Norfolk, VA, he ascended to the role of Director of Parking. Additionally, he served as the Director of Parking and Transportation for Virginia Commonwealth University, where he provided strategic oversight for the university's parking, transportation, and fleet management programs. As a testament to his dedication and leadership in the parking industry, Rob is actively engaged in several national and regional parking associations, currently serving on the Board of Directors for the Parking Association of the Virginias. He holds a Government and Fine Arts degree from the College of William & Mary and has earned the esteemed designation of Certified Administrator of Public Parking (CAPP). Rob's remarkable journey and profound expertise make him a valuable asset to LAZ Parking, as he continues to drive excellence and innovation in our Government Services division. FLOREZEL JOSE, CAPP – Portfolio Manager, Municipal Operations With over 16 years of parking industry experience, Florezel has spent the past 14 years as a Program Manager for some of the most complex municipal programs. Prior to joining LAZ as the Program Manager for its longest standing enforcement contract, she managed the citation processing and collections contracts for multiple CA cities, spearheading various implementations with direct oversight of overall operations to meet contract compliance and maintain client relations. Florezel has worked with various parking and transportation industry leaders throughout California and has often reached out to her professional network to exchange ideas and best practices. Florezel’ s understanding of the California Vehicle Code (CVC) and citation processing background has been instrumental in improving overall enforcement operations. She received her CAPP certification in 2022 and is a member of the IPMI Education Development Committee. Florezel was recently promoted to the position of Regional Municipal Portfolio Manager. In her current role, she has direct oversight of multiple enforcement contracts where she is focused on delivering optimized operational solutions to LAZ’s municipal clients. Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | 1. Organization, Credentials and Experience 13 Parking Enforcement References Municipal Programs Managed by Police Departments San Mateo, California SAN MATEO POLICE DEPARTMENT In November 2019, LAZ Parking proudly commenced enforcement services for the vibrant community of San Mateo, California, triumphing in a competitive bid process. The comprehensive contract encompasses 8 vehicles equipped with cutting-edge cloud-based License Plate Recognition (LPR) technology by omniQ. Going beyond mere on-and-off street enforcement, LAZ takes the helm in managing traffic control and special events, adding an extra layer of support and convenience for the tight-knit Bay Area community and its 100,000+ residents. As the 11-member LAZ team, led by 1 Operations Manager, 1 Supervisor, and 9 dedicated Police Enforcement Officers, embarked on this endeavor, they swiftly implemented efficient enforcement solutions and citation services tailored to the unique parking landscape of the downtown area, consisting of 2,500 spaces. Burbank, California BURBANK POLICE DEPARTMENT LAZ Parking was selected to provide parking enforcement services for the Burbank Police Department, Traffic Bureau in 2023. The collaboration between LAZ and the Burbank Police Department was initiated with the aim of augmenting the city's in-house parking enforcement efforts. During this transitional phase, LAZ and the police department worked in tandem to educate residents and business owners about the benefits of this enhanced service. LAZ took a proactive approach by setting up informational booths at e vents like Police and Fire Day and National Night Out, providing an opportunity to engage with Burbank residents and attentively address their parking concerns. Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | 1. Organization, Credentials and Experience 14 Our dedicated LAZ staff underwent comprehensive training, encompassing both classroom instruction and hands - on field experience. This training covered a thorough understanding of the City's municipal codes and the California Vehicle Code. Additionally, our team learned how to seamlessly communicate with the PD's dispatch communication department, ensuring a coordinated and effective operation. To ease into the transition, a period of warnings was issued before the commencement of live enforcement. Simultan eously, a targeted marketing campaign was launched to introduce the City to the new enforcement team. Since the go-live date in mid-June 2023, LAZ has demonstrated a significant increase in citation productivity. Moreover, we have earned the trust of the residents, resulting in improved parking compliance within the city. This collaborative effort represents a positive stride towards more effective parking enforcement, contributing to the overall well-being and orderliness of Burbank. LAZ Parking doesn't just embrace technology; we thrive on it. Our cutting -edge program is a testament to our commitment to efficiency and innovation. Picture this: our patrol cars are equipped with state-of-the-art Mobile License Plate Recognition (LPR) technology, a game -changer for efficient enforcement. With LPRs seamlessly integrated into all five patrol vehicles, our team can swiftly enforce regulations for residential parking permits and time-limited areas. But here's where it gets even more exciting. We've developed seamless integrations that allow data from these mobile LPRs to flow directly into the officer's handheld units. This not only saves time but also ensures precision in citation issuance, all at the touch of a screen. Safety is paramount, and we leave no stone unturned. Every patrol car is outfitted with dash cameras and cutting-edge vehicle telematics to monitor driver safety, creating a safer and more accountable environment for all. At LAZ Parking, we're not just about parking; we're about pioneering the future of parking management through innovation and technology. Santa Ana, California SANTA ANA POLICE DEPARTMENT Since 2018, LAZ Parking has been at the forefront of citywide parking enforcement for the City of Santa Ana, California. Following the LAZ Parking and Serco acquisition that shifted oversight from Serco Parking, our collaboration with the Santa Ana Police Department ensures seamless contract services. Amidst this transition, accomplished within a swift 30 days, LAZ Parking underwent a comprehensive overhaul, introducing new processes, screening, training, and onboarding a dedicated staff. Remarkably, this transformation occurred with zero service interruptions, a testament to our commitment to meeting all deadlines set forth by the Santa Ana Police Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | 1. Organization, Credentials and Experience 15 Department. Beyond day-to-day operations, LAZ Parking has been a steadfast partner in handling special assignments, providing additional staff as needed under the guidance of the SAPD parking supervisor. West Hollywood, California CITY OF WEST HOLLYWOOD PARKING DIVISION Since the dawn of the new millennium in 2002, LAZ Parking has taken the reins of West Hollywood's vibrant on-street parking program. It's a tale of transformation, for this operation was once entrusted to Serco Parking until the LAZ and Serco acquisition in 2021, marking a new chapter in the story. With a keen eye on progress, we now manage a remarkable 2,500 parking spaces with a dedicated team of over 35 skilled individuals. In the heart of July 2021, a new saga unfolded as LAZ Parking was bestowed with a prestigious nine -year contract for parking enforcement services, a treasure trove valued at $20 million and beyond. We deliver these turnkey parking enforcement services with unwavering dedication, available 24/7, 365 days a year. Our mission? To uphold the peace of the parking realm, whether it's by vehicle, bike, or the steady rhythm of foot patrols. We command traffic with precision, offer swift dispatch services, extend a warm welcome at the front counter with unparalleled customer service, expertly manage encroachments and temporary permits, tow with grace, and even make court appearances if need be. In the grand year of 2018, we added another jewel to our crown, West Hollywood's meter collection and maintenance program. Approximately 1900 IPS meters fell under our watchful eye, with annual revenues surpassing $6 million. Our squadron of meter collectors includes two Level 2 IPS certified technicians and industry veterans, ensuring that any downtrodden meters are swiftly restored to their former glory, with most issues resolved within a mere 4 hours. Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | 2. ENforcement methodology and PRoject approach 16 2. ENFORCEMENT METHODOLOGY AND PROJECT APPROACH South City deserves an experienced parking company that has a track record of delivering top quality services that will align with the City’s goals and objectives. LAZ Parking is ready to work with SSFPD team to bring consistency in its enforcement efforts. We will provide skilled and trained personnel, resources, and know how to implement and sustain this essential service to the residents and stakeholders of the City. Management Approach We take a proactive management approach that ties in quality talent with the best-in-class processes supported by proven and tested technology systems. Our commitment to our municipal partners is that we will select quality talent that can represent both the City and LAZ in the most professional manner with a service mindset and an ambassador approach. We will streamline operations using stringent, repeatable, proven, and tested processes to ensure officer productivity, ticket accuracy and citizen satisfaction. We infuse each of the programs we manage with cutting edge technology and innovation to ensure optimal efficiency of the professional systems we operate alongside our municipal partners. We are confident we have the right solution for South City in the combination of our people, our processes supported by the right technologies and our delivery expertise. Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | 2. ENforcement methodology and PRoject approach 17 Enforcement Methodology Parking enforcement is an essential function of any on-street parking system. However, a successful parking enforcement program should not be defined solely by the volume of citations issued or revenue generated through parking violations. At LAZ Parking, we take a comprehensive approach, utilizing our national experience and industry best practices to create a culture of compliance. The goal of improved payment compliance and adherence to time restrictions is to generate turnover for the highest demanded parking spaces within the City’s business districts and most utilized areas. CITIZEN CENTRIC APPROACH TO PARKING ENFORCEMENT LAZ's commitment is to provide a customer-centric approach to parking enforcement. Unlike traditional parking enforcement programs, our approach focuses on public education as well as business and community outreach, fostering increased compliance without alienating us from the community. We will provide a team of parking enforcement ambassadors that will not only be trained in the fundamentals of customer service, but we will also provide a uniformed and highly visible presence for aiding citizens and visitors every day. Some examples of our efforts for public assistance as part of our enforcement services include: Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | 2. ENforcement methodology and PRoject approach 18 • Providing brochures, directions, or a map to someone looking for a particular place of interest (e.g., Restaurant, Administration, Library, etc.) • Aiding customers with changing flat tires or jump starting a dead battery • Calling for Police assistance or reporting suspicious activity • Providing friendly explanation(s) of why a vehicle received a parking ticket • Explaining the appeals process to a citizen or visitor that received a parking ticket • Visiting merchants to discuss any problems or parking concerns in a proactive and professional manner • Actively participating in merchant and/residential association and civic meetings • Attending community events to promote parking Another part of our customer-centric approach will be providing an option for the City to use LAZ to manage the first level administrative review to address citations that may be unwarranted. The first level administrative review allows us to correct matters associated with inadequate signage, malfunctioning meters, handicap parking and similar violations that should not burden the courts and/or the City’s various departments. FOCUS ON PERSONABLE CUSTOMER SERVICE IS PARAMOUNT Our parking enforcement teams proudly represent cities across the country using each citizen and stakeholder interaction as an opportunity to establish positive customer service. For citizens, we take an ambassador approach as a reflection of the city we are representing by being personable, compassionate, and helpful. For our stakeholders (City Departments, Code Compliance, Facilities, Special Events, City Council, other strategic City vendors, etc.) we use a local Program Manager model that can respond immediately in person to any questions or issues that arise. We have spent years honing relationships with a variety of stakeholders so we can approach the City’s parking issues lock step as a comprehensive team. We welcome the ability to assist the cities we serve in responding to citizen inquiries and concerns. As a strategic partner to each city we serve, we act as an extension of high-quality City services; therefore, focusing on customer service is the greatest strength in our service delivery approach. Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | 2. ENforcement methodology and PRoject approach 19 STRINGENT STAFF SELECTION & TRAINING IS A PRIORITY The essence of a strong enforcement program is dedicated, well-trained, properly selected staff that are paid competitive wages. We employ multiple methods to carefully select the most qualified enforcement personnel, train and educate our workforce, and provide them with tools needed to succeed. Our proven approach to training involves classroom, practical on-street, mentoring, and refresher training. TARGETED POLICIES TO ENSURE FAIR & CONSISTENT ENFORCEMENT LAZ Parking has integrated policies and procedures that are tested and reviewed rigorously to ensure fair and consistent enforcement, ticket accuracy, and quality customer service. With the cooperative efforts of the cities we represent, we have gone beyond this level to identify additional methods focusing on ticket accuracy to minimize any room for error in ticket issuance that becomes an inconvenience for citizen(s). Working closely with City management across the U.S., this proactive approach has led to greater awareness and ability to address concerns that could negatively impact the overall parking experience. Meeting South City’s Enforcement Needs As the City embarks on a partnership with a reputable company to provide essential parking enforcement services to its residents, stakeholders, and visitors, we at LAZ are confident that our team of experts are well well-suited to deliver the highest quality services that are needed and expected by the City and South San Francisco PD. Over the decades, LAZ Parking has developed the knowledge to successfully implement and deliver parking enforcement services for its many clients, many of whom outsourced the service for the first time . LAZ Parking has the experience and depth of support that will ensure a successful launch of the program as well as garner continued support from the community. LAZ works with communities that have similar parking challenges. In each City that we contract with, our enforcement team is considered a vital part of the city’s services that help regulate and promote equitable parking for the residents, stakeholders, and visitors. Our primary focus is to improve compliance through fair and consistent practices. Our approach to meeting and exceeding all the requirements begins with our three principles; having an experienced supervisor overseeing the day-to-day operations, initial and ongoing training of staff, and utilizing technology to streamline the enforcement process. Personnel - Recruiting, Onboarding and Training EMPLOYEE REQUIREMENTS Building a strong, skilled workforce that understands their roles and responsibilities is just part of what LAZ Parking does. We continue to foster the employees we have throughout our projects and carefully select new employees as positions become available. All new employees will meet all City and LAZ Parking employment requirements. LAZ Parking will comply with all existing Government Code and City policies. LAZ Parking will also comply with all the City’s standards and requirements for employees. Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | 2. ENforcement methodology and PRoject approach 20 RECRUITING & HIRING PROCESS PRE-EMPLOYMENT PROCESS LAZ Parking has a comprehensive pre- employment screening program in place to make sure that only the most qualified candidates are chosen for employment. Pre- employment screening is an effective risk management tool that promotes a safe and profitable workplace by helping to limit the uncertainty inherent in the hiring process. Our pre-screening techniques significantly reduce potential violence, theft, financial loss, sexual harassment, and other workplace problems. PRELIMINARY PRE-INTERVIEW SCREENING At the front-end of the process, LAZ Parking has a dedicated LA-based talent acquisition team to pre-screen candidates before they are invited in for formal interviews. Hiring managers are trained in how to narrow down the potential pool of applicants to qualified individuals, and how to thoroughly check employment and personal references. BACKGROUND CHECKS All candidates for employment, prior to receiving an employment offer, must successfully pass a criminal background check. Depending on the preference of our client at any given location, candidates may also have to pass a pre-employment drug test. THIRD-PARTY RECORD CHECKS LAZ Parking uses the services of American Background Information Services, Inc., to perform background checks (including criminal record searches, credit history and motor vehicle record searches) on all prospective entry-level and management candidates. Screening of all management-level candidates, including supervisors, specifically covers criminal records, credit violations, motor vehicle driving infractions (if the positions involve driving), educational credentials and prior employment. Candidates for non- management positions that involve driving are screened for criminal and motor vehicle driving infractions. If the position does not involve driving, the candidate is screened for a criminal record. PRE-EMPLOYMENT DRUG TESTS Pre-employment drug testing is required of all candidates for employment. We administer similar drug screening tests at all managed locations. Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | 2. ENforcement methodology and PRoject approach 21 INITIAL EMPLOYMENT All new hires, full or part-time, are required to conform to the rules and regulations of LAZ and are expected to perform their duties in the best interests of LAZ and its customers. The Human Resources Department performs a criminal background check for all new hires and follows the guidelines set forth by state and local government. All new hires participate in LAZ Parking’s orientation program. Federal laws require that every employee must show proof of citizenship or a right-to-work document. PROACTIVE RECRUITING AND CONTINUOUS HIRING Our local HR team is continuously recruiting and on-boarding to ensure staffing fills any turnover. This allows us to have a large pool of candidates readily available to fill shifts. This proactive strategy mitigates the risk of being short-staffed due to turnover. In addition, LAZ hosts municipal specific job fairs at least twice a year to consolidate candidates for the various job positions available across all our locations. Each job fair has yielded at least 7-8 on-the-spot job offers. PARKING ENFORCEMENT PERSONNEL AND TRAINING LAZ Parking is aware of the impact initial and ongoing training has on the performance of our enforcement officers. We believe well- trained officers will ensure a high rate of enforcement resulting in increased compliance and reduce negative backlash from citizens who may protest effective enforcement. We will provide extensive in-house training with a formal induction program for new employees, continuing on-the-job training, and participation in training. LAZ Parking staff working at this project will go through a 24-hour classroom style initial training and 32 hours of on-the-job training including field training with LAZ Parking supervisory staff. As needed, we will also provide re-training and/or follow-up training required to correct deficiencies in performance. LAZ Parking will also provide staff with at least eight (8) hours of annual refresher courses and training. Topics will include, but are not limited to, Standard Operating Procedures (SOPs), changes in the law, new aspects of the City’s parking program, refresher or expanded training in customer relations, conflict de-escalation, and safety. Continuing training, subject matter, and schedules will be reviewed and approved by the City representative prior to any training taking place. New hires go through a combination of classroom and field training, including ride-along training with supervisors. New hire training typically lasts 1-2 weeks, following the curriculum shown in the table below. Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | 2. ENforcement methodology and PRoject approach 22 WEEK 1: CLASSROOM TRAINING • LAZ Parking on-boarding and orientation • Officer expectations and responsibilities • Professional Demeanor • Safety Guidelines • Driving • Uniform and personal appearance guidelines • City policies and procedures • Attendance & shift start/end expectations • Handheld/Printer equipment overview • City introduction • Injury/Vehicle accident reporting • Radio etiquette and NATO codes WEEK 2: CLASSROOM/FIELD TRAINING • Beat assignment maps • Municipal Code and C.V.C. overview • Permit Enforcement • Impound and booting procedures • Call logs • Officer daily assignment sheet • Appeals process and guidelines • Introduction to Officer Performance Reviews • Citation issuance overview and equipment training • Field training CUSTOMER SERVICE & PUBLIC RELATIONS We have a strong record of success in providing exceptional service to our customers. LAZ Parking provides excellent service to its government partners and to the end users (motorists) and believes that investment in our people strengthens the ability to excel in customer service. LAZ Parking employees are ambassadors for the cities they represent, and they are regularly recognized by the public and LAZ Parking customers for their efforts. During this extensive training, LAZ Parking team members are taught the entire range of customer service skills necessary for their jobs and how to deal with difficult customers and/or situations. To make the training session more interactive, attendees engage in roleplaying and group activities. We focus on their customer service skills; given our presence in the field, we work very hard to ensure that our team is always ready to display a positive approach and a professional appearance. They are also trained in how to leave a positive impression on the residents of and visitors to the City. Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | 2. ENforcement methodology and PRoject approach 23 Some of the topics covered under our customer service training are: • First Impressions • Aggressive Hospitality • Major “Do’s” and “Don’ts” • Conflict Resolution • Service Recovery • Telephone Etiquette • Communication We are also committed to continuous training throughout the year. Wellness checks and monthly officer reviews allow management to assess refresher training opportunities for the staff. In addition, LAZ conducts annual training sessions for all officers to review core principles such as conflict de-escalation and resolution, driving safety, traffic control, customer service, and LAZ Code of Conduct. We understand that our employees will have considerable interaction with the public. In most cases, these motorists will be under the impression these employees are City employees. As such, the LAZ Parking team recognizes the City is entrusting them with its reputation, and we take this responsibility very seriously. Our goal will be to ensure that all personnel serve as ambassadors of the City. This goal will be accomplished by hiring good people, training them well, treating them with respect, and providing them with the training and the tools they need to do a good job. In turn, the expectation is they will, without fail, conduct themselves in a professional manner and treat the City’s citizens politely and in a helpful manner. It is understood that despite our best efforts, complaints may arise. Motorists have the legal right to report unprofessional or illegal behavior by LAZ Parking staff. Staff members are trained and expected to respond in a professional and courteous manner during complaints. In the event a motorist is not satisfied with the actions of behavior of a staff member, the LAZ Parking employee will provide the motorist with his/her name, badge number, and the name and telephone number of the office upon request. Each officer’s complaint will be handled by the Site Supervisor. The supervisor will speak with the complainant and document the encounter. Then, the officer will have the opportunity to respond to the complaint. Based on the information at hand, including any data reports that would add more information, if the officer was not found to have done anything wrong, then the investigation will be closed. However, if there was fault found with the officer, appropriate action and counseling will take place, including disciplinary action if a policy or procedure was not followed. The results of the investigation, whether the officer was found to be at fault, will be filed into the officer’s personnel file. Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | 2. ENforcement methodology and PRoject approach 24 PROFESSIONAL SERVICES Building a culture of compliance requires a consistent level of parking enforcement that can be achieved with reliable and well-trained parking enforcement officers. Our site supervisor will spend most of their time in the field whenever possible to assist with calls for service and additional assistance. They will be available during normal business hours to meet with City officials or attend any meetings as needed. KNOWLEDGE OF MUNICIPAL CODES AND CA VEHICLE LAZ understands that each municipality has different regulations and customizes enforcement strategy for each client. Consistent enforcement is key and therefore multiple patrols of the hot spot areas will help promote compliance. Below we describe our experience and expertise in common municipal enforcement challenges, such as permit parking, citing vehicles parking on private commercial property, and exceeding time limit. EXPERTISE IN PAID PARKING AND RESIDENTIAL PARKING PERMIT ENFORCEMENT Enforcing residential areas with permit restrictions is something LAZ is an expert at. In 2023, our West Hollywood parking enforcement teams staff issued close to 47,000 residential parking permit citations. Staff will be trained to recognize residential parking permits and any other vehicles who may be exempt from restrictions. If the City is interested, we can utilize LPR technology to time-mark those vehicles who park over the 90-minute limit without a permit in the residential areas. In Burbank, we issued close to 1,500 citations for overtime parking in 2023, utilizing LPR technology to identify offenders. LAZ also has extensive experience in enforcing virtual permits using LPRs and handhelds, should the City decide to pursue that route in the future with their parking permit program. CONSISTENT TIME-LIMIT ENFORCEMENT In addition, enforcement of time-limit parking around shopping districts helps promote parking turnover so that other visitors can patronize businesses to help with the local economy. Enforcement routes for the day shift will include multiple patrols of Cross Creek Road, that has a 3-hour parking limit. In areas where time-limit parking has been an issue, LAZ has helped other cities improve parking turnover, especially highly congested areas in West Hollywood where the City must balance the needs of residents, visitors, and businesses. Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | 2. ENforcement methodology and PRoject approach 25 FOCUS ON CREATING EFFICIENCY AND EFFECTIVENESS IN PARKING ENFORCEMENT Routine patrols are predictable. LAZ Parking will provide dynamic routing procedures based on multiple inputs that are designed to maximize efficiency and effectiveness of enforcement officers. Several factors include: ⚫ DIGITAL MAPPING: As part of LAZ’s commitment, we will complete a full audit of the current site conditions, including signage, time zones, no parking zones, loading zones, ADA parking, etc. All these factors will be contained in a digital map that will guide LAZ’s initial enforcement efforts. ⚫ OCCUPANCY AND COMPLIANCE REPORTING: Our enforcement effort will include recording and reporting on key data sets, such as occupancy and compliance by facility. ⚫ HEAT MAPPING AND OFFICER TRACKING: Our systems include state-of-the-art reporting and monitoring of all officer activities. Using data analysis and collaborating with SSFPD and City staff, LAZ will fine tune coverage schedules throughout the first few months of implementation. EXPERIENCE WITH TURBO DATA TICKET PRO AND ENFORCEMENT SOFTWARE LAZ team members are highly versatile and can adapt to all different types of technology. Being enforcement software agnostic, we will work with the team to use the TurboData ticketPRO system. We currently utilize TurboData in multiple locations including Newport Beach, San Mateo, San Bruno, and San Marcos. EXPERIENCED IN TOWING PROCEDURES LAZ is well versed in towing procedures, should the City require us to Initiate vehicle tows, or work with the South San Francisco Police Department to remove vehicles creating public safety concerns (i.e. blocking driveways, blocking fire hydrants, blocking ingress or egress to areas meant for the public). LAZ has many years of experience in impounding vehicles at many locations, including Inglewood and West Hollywood. In West Hollywood, there is a dedicated tow officer in the PM shift that handles majority of impounds. However, all officers are cross trained in how to identify a towable offense and complete the CHP 180 process. In 2023, our team in West Hollywood initiated 2,600 tows. 55% of those tows were for blocked driveways, fire hydrants, peak hour, and obstructing traffic. LAZ will comply with this requirement and work with the SSFPD staff to remove vehicles creating public safety issues or as directed by the department. Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | 2. ENforcement methodology and PRoject approach 26 COMMUNITY OUTREACH AND INVOLVEMENT We participate in community meetings to provide insight on parking enforcement operations and gain knowledge about areas where additional parking enforcement will be required. LAZ believes the key to a successful parking enforcement program is a strong relationship between all stakeholders. Our teams across the country, actively participate in community building events and meetings. Understanding the needs of the community and working with City staff builds a sense of trust. We work hard to change the narrative of the stereotypical “meter maids” to more customer service-based enforcement. Our supervisors frequently meet with business leaders to come up with solutions for improved enforcement. In other cities, we have participated in National Night Out, where we send our team of supervisors and managers to neighborhood block parties to answer any questions, address concerns, and just be a part of the community. When we launched our operation in Burbank, we made it a point to participate in community events such as Police and Fire Day, National Night Out, and “Coffee with Cops” to introduce ourselves to the residents and businesses. We had our patrol cars displayed and gave out LAZ swag so that we could get to know the community. We were well received and many residents we happy to see that the City allocated additional resources to assist with parking challenges they faced. ABILITY TO SCALE AND BE FLEXBIBLE TO EXPAND ENFORCEMENT EFFORTS LAZ is accustomed to providing enforcement that is flexible based on client needs. Implementing and managing a program of this size and magnitude is a major undertaking for any organization, with substantial change for the organization and the people involved. Where there is major change, there is complexity and risk, many interdependencies to manage, and conflicting priorities to resolve. City needs a partner who has the right experience, proven track record, and vision to work with the City to achieve stated current and future goals. Throughout this proposal, we have highlighted our exp erience and knowledge gained from 40 years of managing similar complex parking enforcement programs that are operated round the clock, 365 days a year. Working closely with the local law enforcement, City departments, and other public safety entities is a crucial part in our partnership with the City. Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | 2. ENforcement methodology and PRoject approach 27 ENFORCEMENT VEHICLES LAZ Parking will provide three (3) parking enforcement vehicles for parking enforcement activities based on the proposed staffing plan and as specified on the pricing form. With the approval of the City, it is our intent to provide brand new 2024 model Toyota Corolla Hybrids. The vehicles will be equipped with the following hardware and software. GLOBAL POSITIONING SYSTEM (GPS) AND DASH CAMERAS As part of LAZ’s commitment to safety, each vehicle will be equipped with GPS tracking units and dash cameras. LAZ utilizes Samara, a state-of-the-art vehicle telematics system. This type of tracking system will provide up to 60- second updates on vehicle movement, driving behavior, and idle times and send alerts to emails and cell phones for infraction of a set rule. The ability to monitor movement and driving behavior and patterns of enforcement officers will allow management to address issues promptly, create efficiencies, and improve officer productivity. Not only does the system provide a live feed of vehicle activity, but also records are archived in case of complaints (e.g., for driving over the speed limit or skipping violating vehicles). The record can be traced back to the driving officer’s activity for that day and time. Dash cameras, both driver facing and street facing, are essential tools for any site supervisor. Infractions such as inattentive driving, mobile device usage, and no seat belt, are different alerts sent to the site supervisor to coach employees on the important of safe driving. SAFETY LIGHTS All vehicles will be mounted with alternating LED lights. These lights will be used when staff are patrolling to warn other vehicles about their vehicle’s slower movement. VEHICLE MARKING LAZ Parking will obtain City approval prior to ordering decals for the marking of all vehicles. All vehicles will have markings clearly identifying all LAZ Parking vehicles. The rear of all patrol vehicles will have a sign warning of frequent vehicle stops. We propose a sign for driver and passenger side of each vehicle with marking like the sample picture. Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | 2. ENforcement methodology and PRoject approach 28 VEHICLE MAINTENANCE PLAN LAZ Parking takes pride in delivering our very best to our customers and clients. This is reflected in how we carry ourselves, our clean uniforms, and the proper care of equipment, including our vehicles. Our enforcement vehicles reflect the detail and care we take in every aspect of our business. LAZ Parking will provide new, eco -friendly Toyota Corolla Hybrids’ for this contract and will take measured steps to ensure these vehicles are well maintained and presentable to the public. The fleet maintenance plan will include a monthly record of maintenance performed on each vehicle by Date, Unit number, Vendor, maintenance performed, and cost. A vehicle inspection log is incorporated in the Officer Daily Log to document daily vehicle inspections. Parking enforcement officers and supervisors are responsible for daily inspections of the vehicles and supervisors are responsible for weekly vehicle maintenance inspections. Every vehicle will be washed on a weekly basis. DAILY VEHICLE INSPECTION Pre- and post-shift visual inspection conducted by the supervisor along with the parking enforcement officer and notated on the vehicle inspection form. Once the inspection is complete, both supervisor and P.E.O. initial the inspection form. • Visually inspect the vehicle for physical damage and notated on the form • Visually inspect to ensure brake lights, running lights, turn signals, windshield wiper and amber lights are working properly • Visually inspect tires to ensure they are properly inflated, and tread level is acceptable • Visually inspect to ensure vehicles are equipped with proper safety kits, including first aid, cones, and hazard marking devices such as flares • Visually inspect the interior of the vehicle for cleanliness Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | 29 UNIFORMS AND STAFF IDENTIFICATION LAZ Parking acknowledges that the City and the Police Department must approve all uniforms. As ambassadors of the City, we recognize the importance of employee appearance. We will ensure that our staff is supplied with proper uniform and appropriate equipment needed to do their jobs well and safely. Staff will be provided with set of uniform shirts and pants to make sure they always maintain a professional appearance. All staff will be issued jackets and hats for inclement weather. Additionally, LAZ Parking will provide staff with photo identification, name tags, and badges that clearly state the company name and the staff person’s name. For enforcement operations, we propose an ambassador style uniform that include uniform shirts (color selected by City) and dark trousers/shorts, black leather boots/shoes, black leather belt, silver color name plate, operable 3 cell flashlights for night officers, high visibility traffic safety vests, highly visible rain gear, dark blue or black baseball cap with “Parking Enforcement” embroidered in white. The standard LAZ Parking ID badges contain the employee’s picture and LAZ Parking employee ID number, which the employees will always wear while on duty. Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | 6. cost proposal 30 6. COST PROPOSAL LAZ Parking is proposing two pricing options for the City to consider. Our transparent and flexible pricing model offers best-in-class service with performance monitoring tools, subject matter expertise, long-term solutions, and scalability for future phases of the program. LAZ Parking Proposed Pricing Options Supervisor 1 Parking Enforcement Officers 4 Monthly Annual Hours Hourly Rate Annual Estimated Cost Supervisor 2080 $90.07 $187,345.60 Parking Enforcement Officers 8320 $44.40 $369,408.00 Other Direct Charges (ODCs)$7,760 $93,120.00 $649,873.60 Option 1 Supervisor 1 Parking Enforcement Officers 3 Monthly Annual Hours Hourly Rate Annual Estimated Cost Supervisor 2080 $90.07 $187,345.60 Parking Enforcement Officers 6240 $44.40 $277,056.00 Other Direct Charges (ODCs)$6,208.00 $74,496.00 $538,897.60 Option 2 Parking Enforcement Services Proposal City of South San Francisco, CA | March 13, 2024 | 6. cost proposal 31 Personnel LAZ Parking has proposed 2 hourly personnel rates. One for the Supervisor and the other for Parking Enforcement officers. Estimated annual hours are based on 2080 annual hours and a full-time status for each FTE. Other Direct Charges All operating expenses in support of this program will be invoiced monthly. Listed below are operating expenses: • Capital Expenditures – Eco Friendly Hybrid Vehicles • Vehicle O&M Expenses – Fuel, Insurance, Upkeep and Preventative Maintenance • Citation Issuance Handhelds and Printers • Radios and Cell Phones • Ticket Rolls, Envelopes and Office Supplies • Uniforms, Liability Insurance • Professional Services • G&A, OH and all other expenses Cost of Living Adjustment (COLA) Starting from Year 2 of the contract, cost of services rates shall be adjusted based upon the annual percentage change in the Consumer Price Index (CPI-U) for the regional area, published by the Department of Labor, Bureau of Statistics. Contract for Parking Enforcement Services Page 1 of 17 AGREEMENT WITH LAZ PARKING, CALIFORNIA, LLC. FOR CONTRACT PARKING ENFORCEMENT SERVICES FOR CITYWIDE PARKING ENFORCEMENT This Agreement, made and entered into this day of ____________________, by and between the CITY OF SOUTH SAN FRANCISCO, a municipal corporation existing under the laws of the State of California ("CITY"), and LAZ PARKING, CALIFORNIA, LLC. ("CONTRACTOR"), whose address is 5901 Christie Avenue, Suite 202 | Emeryville | CA 94608. RECITALS: A. CITY desires certain contract parking enforcement services hereinafter described. B. CITY desires to engage CONTRACTOR to provide these contract parking enforcement services by reason of its qualifications and experience for performing such services and CONTRACTOR has offered to provide the required services on the terms and in the manner set forth herein. NOW, THEREFORE, IT IS AGREED as follows: SECTION 1 - SCOPE OF SERVICES The scope of services to be performed by CONTRACTOR under this Agreement is as described in Exhibit A to this Agreement, which is attached and incorporated by reference. SECTION 2 - DUTIES OF CONTRACTOR CONTRACTOR shall be responsible for the professional quality, technical accuracy and coordination of all work furnished by CONTRACTOR under this Agreement. CONTRACTOR shall, without additional compensation, correct or revise any errors or deficiencies in its work. CONTRACTOR represents that it is qualified to furnish the services described under this Agreement. CONTRACTOR shall be responsible for employing or engaging all persons necessary to perform the services of CONTRACTOR. CONTRACTOR and his subcontractors shall comply with State’s Prevailing Wage Laws. CONTRACTOR or subcontractor shall not be qualified to bid on, be listed in a bid proposal, or engage in the performance of any contract for public work unless currently registered and qualified to perform public work pursuant to Section 1725.5 of the Labor Code. For the work performed for the City, the CONTRACTOR and his subcontractors shall pay the workers at the prevailing wage rate as Contract for Parking Enforcement Services Page 2 of 17 determined by the California Department of Industrial Relations, for this locality. This project is subject to compliance monitoring and enforcement by the Department of Industrial Relations. SECTION 3 - DUTIES OF CITY CITY shall provide pertinent information regarding its requirements for the project. CITY shall examine documents submitted by CONTRACTOR and shall render decisions pertaining thereto promptly, to avoid unreasonable delay in the progress of CONTRACTOR's work. SECTION 4 - TERM The services to be performed under this Agreement shall commence on the date signed by the CITY and will remain in effect for a period of five (5) years. SECTION 5 - PAYMENT Payment shall be made by CITY only for services rendered and upon submission of a payment request upon completion and CITY approval of the work performed. In consideration for the full performance of the services set forth in Exhibit A, CITY agrees to pay CONTRACTOR pursuant to rates and fee structure stated in Exhibit B – Contract Compensation Schedule, attached and incorporated by reference. The payment terms are due 30 days from receipt of a monthly invoice summarizing hours worked and other direct costs (ODCs) provided by Contractor. SECTION 6 – TERMINATION Without limitation to such rights or remedies as CITY shall otherwise have by law, either party shall have the right to terminate this Agreement, upon thirty (30) days' written notice to the other party. CONTRACTOR agrees to cease all work under this Agreement upon receipt of said written notice. SECTION 7 - OWNERSHIP OF DOCUMENTS All documents prepared by CONTRACTOR in the performance of this Agreement are and shall be the property of CITY, whether the project for which they are made is executed or not. SECTION 8 - CONFIDENTIALITY All reports and documents prepared by CONTRACTOR in connection with the performance of this Agreement are confidential until released by CITY to the public. CONTRACTOR shall not make any such documents or information available to any individual or organization not employed by CONTRACTOR or CITY without the written consent of CITY before any such release. Contract for Parking Enforcement Services Page 3 of 17 SECTION 9 - INTEREST OF CONTRACTOR CONTRACTOR covenants that it presently has no interest, and shall not acquire any interest, direct or indirect, financial or otherwise, which would conflict in any manner or degree with the performance of the services under this Agreement. SECTION 10 - CONTRACTOR'S STATUS It is expressly agreed that in the performance of the services required under this Agreement, CONTRACTOR shall at all times be considered an independent contractor as defined in Labor Code Section 3353, under control of the CITY as to the result of the work but not the means by which the result is accomplished. Nothing herein shall be construed to make CONTRACTOR an agent or employee of CITY while providing services under this Agreement. It is understood that this Agreement is not a contract of employment and does not create an employer-employee relationship between CITY and CONTRACTOR, and that all persons working for or under the direction of CONTRACTOR are agents or employees of CONTRACTOR and not of CITY. Notwithstanding the foregoing and for the avoidance of doubt, in the event that any CONTRACTOR employee or subcontractor providing services under this Agreement is determined by a court of competent jurisdiction or CITY’s Retirement Program (such as CalPERS, a pension plan, or Social Security) to be eligible for enrollment in any of the Retirement Programs of CITY as an employee of CITY, to the fullest extent of the law, CONTRACTOR shall indemnify, defend, and hold harmless CITY for any Retirement Program contribution payment that CONTRACTOR is required to make as a result to make to the Retirement Program as well as for the payment of any penalties and interest on such payments, if any. SECTION 11 - INDEMNITY To the fullest extent of the law, CONTRACTOR agrees to hold harmless and indemnify CITY, its elected and appointed officials, employees, and agents (“CITY Indemnitees”) from and against any and all claims, loss, liability, damage, and expense arising out of CONTRACTOR’s performance of this Agreement, except for those claims arising out of CITY’s sole negligence or willful misconduct. For the avoidance of doubt, CONTRACTOR agrees, to the fullest extent of the law, to hold harmless and indemnify CITY Indemnitiees against any and all claims or challenges against CITY, including but not limited to any challenges to a ticket, made by a party, either as an individual or a class, based upon CITY’s authority to enter into this Agreement with CONTRACTOR. CONTRACTOR agrees to defend CITY Indemnitees against any such claims. SECTION 12 - INSURANCE Contractor shall procure and maintain for the duration of the contract the insurance specified in Exhibit C to this Agreement. Contract for Parking Enforcement Services Page 4 of 17 SECTION 13 - NONASSIGNABILITY Both parties hereto recognize that this Agreement is for the personal services of CONTRACTOR and cannot be transferred, assigned, or subcontracted by CONTRACTOR without the prior written consent of CITY. SECTION 14 - RELIANCE UPON SKILL OF CONTRACTOR It is mutually understood and agreed by and between the parties hereto that CONTRACTOR is skilled in the performance of the work agreed to be done under this Agreement and that CITY relies upon the skill of CONTRACTOR to do and perform the work in the most skillful manner, and CONTRACTOR agrees to thus perform the work. The acceptance of CONTRACTOR's work by CITY does not operate as a release of CONTRACTOR from said obligation. SECTION 15 - WAIVERS The waiver by either party of any breach or violation of any term, covenant, or condition of this Agreement or of any provisions of any ordinance or law shall not be deemed to be a waiver of such term, covenant, condition, ordinance or law or of any subsequent breach or violation of the same or of any other term, covenant, condition, ordinance or law or of any subsequent breach or violation of the same or of any other term, condition, ordinance, or law. The subsequent acceptance by either party of any fee or other money which may become due hereunder shall not be deemed to be a waiver of any preceding breach or violation by the other party of any term, covenant, or condition of this Agreement or of any applicable law or ordinance. SECTION 16 - COSTS AND ATTORNEY FEES Attorney fees in total amount not exceeding $5000, shall be recoverable as costs (by the filing of a cost bill) by the prevailing party in any action or actions to enforce the provisions of this Agreement. The above $5000 limit is the total of attorney fees recoverable whether in the trial court, appellate court, or otherwise, and regardless of the number of attorneys, trials, appeals, or actions. It is the intent of this provision that neither party shall have to pay the other more than $5000 for attorney fees arising out of an action, or actions to enforce the provisions of this Agreement. Notwithstanding the foregoing, and for the avoidance of doubt, this provision does not apply to any claims or challenges against CITY made by a party based upon CITY’S authority to enter into this Agreement with CONTRACTOR. SECTION 17 - NON-DISCRIMINATION CONTRACTOR warrants that it is an Equal Opportunity Employer and shall comply with applicable regulations governing equal employment opportunity. Neither CONTRACTOR nor any of its subcontractors shall discriminate in the employment of any person because of race, color, national origin, ancestry, physical handicap, medical condition, marital status, sex, or age, unless based upon a bona fide occupational qualification pursuant to the California Fair Employment and Housing Act. Contract for Parking Enforcement Services Page 5 of 17 SECTION 18 - MEDIATION In the event of a dispute arising under or in connection with this Agreement, the parties agree that each party's respective representatives will work diligently and in good faith to promptly resolve same. If the representatives fail to resolve any such dispute within ten (10) days after both parties are provided with written notice of the dispute, the dispute shall be elevated to the Vice President or higher level of each organization, at which level appropriate individuals from both parties will diligently attempt to resolve the dispute. If at the end of that additional ten (10) days period the dispute remains unresolved, the parties may elect to continue efforts to resolve the dispute through further discussions, provided that either party may at such time elect to pursue other available legal or equitable remedies as well or in lieu of any further discussion. SECTION 19 - LITIGATION CONTRACTOR shall testify at CITY's request if litigation is brought against CITY in connection with CONTRACTOR's services under this Agreement. Unless the action is brought by CONTRACTOR, or is based upon CONTRACTOR's wrongdoing, CITY shall compensate CONTRACTOR for preparation for testimony, testimony, and travel at CONTRACTOR's standard hourly rates at the time of actual testimony. SECTION 20 - NOTICES Each party shall appoint a technical and a contract representative and keep these during the term hereof. All notices hereunder shall be deemed effective when given in writing and personally delivered (to include courier and other independent delivery service(s), sent via U.S. Certified Mail, Return Receipt Requested, via facsimile or electronic mail with an original to follow via U.S. First-Class Mail as follows or to such other address(es) as the either party may from time to time designate in writing to the other party: To CITY with respect to technical matters: Captain Ken Chetcuti South San Francisco Police Dept. Address: 1 Chestnut Avenue South San Francisco, Ca., 94080 To CITY with respect to contractual matters: Captain Ken Chetcuti South San Francisco Police Dept. Address: 1 Chestnut Avenue South San Francisco, Ca., 94080 Contract for Parking Enforcement Services Page 6 of 17 To CONTRACTOR with respect to technical matters: LAZ Parking Attn: Steve Mooney, GM 5901 Christie Avenue, Suite 202 | Emeryville | CA 94608 To CONTRACTOR with respect to contractual matters: LAZ Parking Attn: Cindy Heffner, RVP 5901 Christie Avenue, Suite 202 | Emeryville | CA 94608 SECTION 21 - AGREEMENT CONTAINS ALL UNDERSTANDINGS; AMENDMENT This document represents the entire and integrated agreement between CITY and CONTRACTOR and supersedes all prior negotiations, representations, and agreements, either written or oral. This document may be amended only by written instrument, signed by both CITY and CONTRACTOR. SECTION 22 - GOVERNING LAW AND VENUE This Agreement shall be governed by the laws of the State of California and, in the event of litigation, venue will be in the County of San Mateo. [SIGNATURE PAGE FOLLOWS] Contract for Parking Enforcement Services Page 7 of 17 IN WITNESS WHEREOF, CITY OF SOUTH SAN FRANCISCO and LAZ PARKING, CA LLC. have executed this Agreement the day and year first above written. CITY OF SOUTH SAN FRANCISCO LAZ PARKING, CALIFORNIA, LLC. City Manager City of South San Francisco Its Authorized Agent APPROVED AS TO FORM ADDITIONAL CORPORATE OFFICER (If necessary, per the above) Sky Woodruff City Attorney Attachments: Exhibit A: Scope of Services Exhibit B: Contract Compensation Schedule Exhibit C: Insurance Requirements Contract for Parking Enforcement Services Page 8 of 17 EXHIBIT A SCOPE OF SERVICES Contractor shall work in partnership with existing City programs to enforce parking laws and regulations in the citywide parking lots and public street parking in a safe and cost-efficient manner subject to the terms and conditions required by the City. Contractor is not required to administer the initial review, administrative hearings, or de novo reviews for contested parking citations, however the City may require the Contractor to participate in such proceedings as needed. 1. PARKING MANAGEMENT – BASIC TERMS The terms and conditions of this Professional Services Agreement (PSA) by and between the City and Contractor are set forth as follows: a. Provision of Services: Contractor shall provide all necessary materials, staff, expertise, and services required to carry out the required Scope of Services. b. Compensation: As compensation for services rendered, the City shall pay Contractor cost of services as stated in Schedule of Compensation (Exhibit B). c. Capital Improvement: During the performance term of the PSA, certain capital improvement projects may occur that are originated and financed by the City. Contractor may be required to adjust staffing requirements, schedules and/or operating methodologies to accommodate these types of projects from time-to-time during performance of the services. d. Employees: Unless otherwise noted, all references to employees refer to staff members hired for the execution of the PSA. These employees shall be paid by the Contractor and shall not be considered employees of the City of South San Francisco. 2. REQUIREMENTS During the hours of operation established by the City, Contractor shall manage, operate, direct, and supervise a first-class public parking enforcement operation throughout the term of the PSA. Services to be provided by Contractor in connection therewith will include without limitation the following: a. Management and operation of the parking enforcement services, including supervision of the parking enforcement employees, parking enforcement vehicles, administration, and monitoring of citation issuance in accordance with the California Vehicle Code (hereinafter “CVC”) and the South San Francisco Municipal Code (hereinafter “SSFMC”). These enforcement responsibilities shall include, but are not limited to: • Safety regulations as posted or marked at the curb • Residential permit parking districts as posted • Metered locations as posted • Time limited parking • Alleys Contract for Parking Enforcement Services Page 9 of 17 • Temporary parking restrictions as posted or marked at the curb • Citizen requests for enforcement such as a blocked driveway • Citizen requests for enforcement such as parking on private property without consent • Accessible (Disabled) spaces • Developing procedures to ensure enforceability of the issuance and processing of citations in accordance with CVC and SSFMC requirements • Appearing and providing testimony at administrative or court proceedings or appeals hearings related to the issuance of parking citations b. Operation and maintenance of all parking enforcement technology required to perform contracted services, including, but not limited to, vehicles and enforcement handheld devices. c. Employment of such parking enforcement and other personnel for the management and operation of the enforcement services. d. Maintenance of accounting records of all income and expenses related to the management and operation of the enforcement services. e. Maintenance of all equipment and materials in a professional condition to ensure representation of a first-class parking enforcement system on behalf of the City. f. Coordination with selected vendor(s) for future implementation of license plate technology (cost of LPR equipment is not included in Exhibit B). All future technology enhancements will require City approval. All other cost(s) for products and services not covered under this Exhibit will be paid by the City. g. Coordination with City of South San Francisco Police Department with enforcement duties and ongoing efforts daily. h. Periodic consultation with the City on matters relating to the management and operation of the enforcement services, including providing the City with recommendations on how to increase the efficiency of parking enforcement operations; and i. Periodic consultation with the City on matters related to technology, innovation, and operations that may increase the efficiency of parking enforcement operations. 3. STANDARD OF CARE In its execution of the PSA, the Contractor shall prioritize customer service, financial performance, and innovation. a. Customer Service: The Contractor and its staff shall always conduct themselves in a professional and courteous manner toward the City, its residents, and visitors. The Contractor and staff shall strive to achieve the City’s goals of providing exceptional customer service. b. Financial performance: The Contractor and its staff shall maintain a regular and consistent schedule to enforce applicable time limits and vehicle codes in its areas of responsibility. c. Innovation: The Contractor shall continuously seek ways to leverage existing technologies to make its operation more efficient. The Contractor shall also recommend to the City emerging technologies that may also increase operational efficiency, such as real-time location and reporting of parking enforcement personnel through GPS tracking. Contract for Parking Enforcement Services Page 10 of 17 4. APPLICABLE CONDITIONS Other applicable conditions include, but are not limited to the following: a. Contractor shall administer payment for all operating costs as detailed. b. Contractor shall not have rights to install advertising signage or messaging inside or around the vehicles, employees, and facilities without City approval. 5. ADDITIONS AND DELETIONS The City retains the right during the Term to modify enforcement zones and service provision areas, including public roadways, on a temporary or permanent basis for any reason including, but not limited to the following: a. To provide additional parking spaces. b. To repair one or more sections of the enforcement zones or service provisions areas. c. To increase the number of spaces available for parking by acquisition or devotion of additional land, redesign, restriping, or otherwise. d. To decrease the number of spaces or close the Facilities for any purpose. e. To convert all or part of the Facilities to another use; and f. Construction zones. Contractor shall make a best effort to accommodate these changes in its operation of the parking enforcement services. Contractor shall update the general Operation and Maintenance Plan (as defined in section 6) to accommodate any permanent changes; the revised general Operation and Maintenance Plan will be subject to approval by the City. 6. OPERATION AND MAINTENANCE PLAN Contractor shall provide and maintain a detailed and up-to-date Operations and Maintenance Plan that includes the following: a. Standards for hiring employees and personnel policies, background checks, and performance standards. Policies will include standards for employee comportment, appearance, identification, and provision of information to customers. b. Procedures for issuing citations to include at a minimum the following: • Management of citations issued by shift. • Percent of shift time spent in field enforcement. • Collections procedures. • Reconciliation. c. Management approach and working relationship with City. d. Integration process(es) for Contractor’s enforcement and citation issuance software and hardware with the City’s citation processing system, and permit system. Contract for Parking Enforcement Services Page 11 of 17 e. Maintenance plan for the vehicles serving the City. f. Copies of all forms used to track, reconcile, and report citation issuance as well as forms that are delivered to City including but not limited to monthly operating statement, general journal, payroll analysis, daily and monthly citations summaries. g. Any additional items related to operations or maintenance plans not included above. 7. STAFFING Contractor shall provide current and future updates to its company organizational chart for the key staff members managing parking enforcement services. Key personnel shall consist of the following positions: a. Project Manager (also referred to as Supervisor). b. Parking Enforcement Officers (PEOs). The actual level of staffing will be based on City approved optimal staffing levels. Minimum staffing levels initially as determined by the City are anticipated to be one (1) Full Time Project Manager (Supervisor) and four (4) full time Parking Enforcement Officers (PEOs), with each FTE staffed at a 40- hour work week. Additional FTEs upon City’s request will be provided at the proposed hourly rate for PEO position(s) as listed in Exhibit B – Schedule of Compensation. Other than in special or emergency situations, Contractor shall provide all job-related training prior to employee assignment. In a special or emergency situation, training may be given on-site and at the time of assignment. Training not given at the time of assignment shall be given within seven (7) calendar days of assignment. The City’s representative will determine when a special or emergency situation occurs, pursuant to, but not limited to the definitions below: An emergency is any unexpected situation which prevents or substantially compromises the performance of City services. Emergencies include, but are not limited to, power outages, earthquakes and other natural disasters, civil unrest, and bomb threats. The Contractor is solely responsible for personnel hiring and termination, training, staffing, and deployment to ensure all posts are filled, conducting employee performance evaluation, imposing corrective action/discipline, and managing all aspects of payroll and benefits for Contractor’s employees. Enforcement staff shall have the education, skills, and qualities required to fulfill the tasks outlined in the PSA, including the ability to use Contractor supplied vehicles and other equipment prior to being assigned. The Contractor shall provide each employee assigned to provide parking enforcement services with initial job-related training and any necessary re-training or follow-up training required to correct deficiencies in performance. In addition, Contractor shall ensure each employee assigned to provide parking enforcement services receives a minimum of eight (8) hours of relevant in-service training per year. Training shall cover such topics as changes in the law, new aspects of the City’s parking program, refresher or expanded training in customer relations, etc. Training shall include, but not be limited to, the following: Contract for Parking Enforcement Services Page 12 of 17 • Information on parking statutes, laws, ordinances, regulations, and resolutions enacted by the Federal Government, the State of California, and the City of South San Fransisco. • Parking enforcement programs and policies adopted by the City of South San Francisco. • Operation of equipment, including instruction on communications procedures, citation devices, vehicle use, public relations, customer service, and conflict mitigation techniques; • Tasks and responsibilities under regular and emergency operating conditions. • Physical layout of the City; and • Customer service and public relations. All on-site staff members shall be trained in daily operations as well as in customer service. Contractor and its staff will conduct themselves in a helpful and courteous manner toward the City, its residents, and visitors at all times. Contractor will comply with all City standards and requirements for employees including the completion of standard background and motor vehicle checks on each employee. City reserves the right to require Contractor to provide additional or alternative personnel or to modify its operating procedures if, in the sole discretion of the City, Contractor’s management and performance of the services creates congestion, interferes with traffic circulation, or causes material inconvenience for customers. Contractor agrees it does not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, military status, and/or on the basis of any other protected class or characteristic in any of its activities or operations. 8. PROJECT MANAGEMENT The Contractor’s designated Project Manager (PM) shall maintain the responsibility for oversight of the contracted services, acting as the single point of contact between the City and Contractor during the Term. 9. PARKING ENFORCEMENT OFFICE Contractor shall base operations at a work location designated by the City for its use. Contractor shall identify minimum office utility needs and best practices in its Operation and Maintenance Plan. Citizens and customers who must speak with someone in person may be directed to the PD front desk. 10. EQUIPMENT AND SUPPLIES Contractor shall provide all necessary office supplies and equipment to fulfill the terms of the PSA. These items will include but not be limited to standard office items. 11. UNIFORMS AND STAFF IDENTIFICATION The Contractor shall provide uniforms to all staff members. Contractor shall also provide staff members with photo identification, name tags, and badges that clearly state the company name and Contract for Parking Enforcement Services Page 13 of 17 the staff person’s name. City must approve all uniforms and all staff must be clearly identifiable as conducting business on behalf of the City. 12. MAINTENANCE REQUIREMENT Contractor shall maintain all enforcement tools, including citation issuance hardware in a clean and safe condition consistent with other first class parking enforcement operations. Maintenance requirements shall include but not be limited to: a. Daily policing of common areas. b. Regular enforcement fleet vehicle maintenance; and c. Maintenance of the parking enforcement handheld equipment. Additionally, Contractor’s responsibilities shall include but not be limited to any spare equipment not available for maintenance or repair. Contractor must provide identical replacement for items which have exceeded useful life. Contractor can determine how many spare parts are needed per component. 13. ENFORCEMENT VEHICLE SPECIFICATIONS Contractor shall provide parking enforcement vehicles for each assigned on-duty parking enforcement staff member conducting services under the PSA. The preference for enforcement vehicle power is petroleum-electric hybrid engines. Contractor may propose traditional petroleum powered vehicles if value is demonstrated to the City. 14. USE OF PARKING ENFORCEMENT VEHICLES Contractor shall manage, operate, and maintain the enforcement vehicles for parking enforcement duties only in accord with guidelines set forth by City. Contractor shall not use the enforcement vehicles for purposes other than those required under the PSA. All vehicles must be clearly identifiable as conducting business on behalf of the City. 15. ENFORCEMENT HANDHELD UNITS Contractor shall provide parking enforcement handheld units as approved by the City for each assigned on-duty parking enforcement staff member conducting services under this PSA. Enforcement handhelds enable staff to generate automated parking citations. 16. HOURS OF OPERATION The City shall reasonably determine the hours of operation, which shall remain adjustable and scalable (upon provision of advance notification to Contractor) based on the needs of the City. Services required outside of the general enforcement timeframe will be discussed and scheduled on an as-needed basis by the City and the Contractor. Contract for Parking Enforcement Services Page 14 of 17 17. CUSTOMER COMPLAINTS Contractor shall have a methodology for handling customer complaints and reporting the nature and reasonable disposition to City. The methodology should emphasize a very high level of customer service that includes prompt responses to complaints, and thorough, timely documentation of all respondent activity. 18. COST OF OPERATIONS City shall reimburse Contractor per Exhibit B – Schedule of Compensation based on listed fully burdened hourly rates by job classification for direct labor costs. Additionally, City shall reimburse Contractor per Exhibit B – Schedule of Compensation for direct expenses (also referred to Other Direct Charges) on a monthly basis on a 1/12 of annual fixed cost(s) payment cycle. 19. FINANCE AND ACQUISITION OF EQUIPMENT Contractor shall, on behalf of City and subject to reimbursement as provided in the Schedule of Compensation (Exhibit B) covered under Other Direct Charges, procure vehicles, all associated vehicle equipment (lightbar, signage, etc.), and vehicle outfitting necessary to provide services in accordance with the Agreement. City acknowledges that (i) the equipment is personal property and shall not constitute a fixture, and (ii) City does not own the equipment and City shall not have or acquire any right, title or interest in or to the equipment at any time under the Agreement. Title to the equipment shall be retained by the Contractor or an equipment financier, subject only to any security interest or assignment that Contractor may grant to such equipment financier. City shall not suffer or permit any lien or encumbrance to attach to the Equipment. City shall refrain from taking any action to bar, restrain or otherwise prevent Contractor, its representatives, agents, secured parties, successors or assigns from across the equipment, and hereby grants to said parties the right of access to the equipment for the purpose of inspecting or, after an event of default under or the expiration of term of the Agreement, taking possession of and removing the equipment at any reasonable time or times. In the event the Agreement is terminated for any reason by either party, City shall pay Contractor, on or before the effective date of any such termination, the remaining principal balance, if any, for any equipment purchased for the City by the Contractor, provided such equipment have been authorized by the City. 20. SIGNAGE Contractor shall not install any signage or modify any existing signage without City’s prior written consent, which City may give, deny, or condition in City’s sole discretion. 21. EMERGENCY PROCEDURES In the event of a major emergency or natural or man-made disaster, Contractor shall make available its personnel, transportation, and communication resources for emergency assistance under direction of the SSFPD. If such a service requires hours in excess of the base requirement, City shall pay for the services on an overtime basis. Contract for Parking Enforcement Services Page 15 of 17 EXHIBIT B CONTRACT COMPENSATION SCHEDULE Contract Year Hourly Rate Monthly Annual Hours Estimated Annual Cost Project Manager (Supervisor)Time & Material (T&M) Year 1 $90.07 2080 $187,345.60 Year 2 $92.77 2080 $192,965.97 Year 3 $95.56 2080 $198,754.95 Year 4 $98.42 2080 $204,717.60 Year 5 $101.37 2080 $210,859.12 Parking Enforcement Officer (PEO)Time & Material (T&M) Year 1 $44.40 8320 $369,408.00 Year 2 $45.73 8320 $380,490.24 Year 3 $47.10 8320 $391,904.95 Year 4 $48.52 8320 $403,662.10 Year 5 $49.97 8320 $415,771.96 Other Direct Charges (ODCs)Firm Fixed Price Year 1 $7,760 $93,120 Year 2 $7,993 $95,914 Year 3 $8,233 $98,791 Year 4 $8,480 $101,755 Year 5 $8,734 $104,807 Estimated Annual Contract Value Year 1 $649,873.60 Year 2 $669,369.81 Year 3 $689,450.90 Year 4 $710,134.43 Year 5 $731,438.46 Schedule of Compensation Exhibit B Contract for Parking Enforcement Services Page 16 of 17 EXHIBIT C INSURANCE REQUIREMENTS MINIMUM SCOPE OF INSURANCE Coverage shall be at least as broad as: 1. Commercial General Liability (CGL): Insurance Services Office (ISO) Form CG 00 01 12 07 covering CGL on an “occurrence” basis, including products-completed operations, personal & advertising injury, with limits no less than $2,000,000 per occurrence. If a general aggregate limit applies, either the general aggregate limit shall apply separately to this project/location or the general aggregate limit shall be twice the required occurrence limit. 2. Automobile Liability: ISO Form Number CA 00 01 covering any auto (Code 1), or if Contractor has no owned autos, hired, (Code 8) and non-owned autos (Code 9), with limit no less than $1,000,000 per accident for bodily injury and property damage. 3. Workers’ Compensation: as required by the State of California, with Statutory Limits, and Employer’s Liability Insurance with limit of no less than $1,000,000 per accident for bodily injury or disease. If the contractor maintains higher limits than the minimums shown above, the City requires and shall be entitled to coverage for the higher limits maintained by the contractor. Other Insurance Provisions The insurance policies are to contain, or be endorsed to contain, the following provisions: Additional Insured Status The City, its elected and appointed officials, employees, and agents are to be covered as additional insureds on the auto policy for liability arising out of automobiles owned, leased, hired or borrowed by or on behalf of the Contractor; and on the CGL policy with respect to liability arising out of work or operations performed by or on behalf of the Contractor including materials, parts or equipment furnished in connection with such work or operations. General liability coverage can be provided in the form of an endorsement to the Contractor’s insurance (at least as broad as ISO Form CG 20 10, 11 85 or both CG 20 10 and CG 20 37 forms if later revisions used). Primary Coverage For any claims related to this contract, the Contractor’s insurance coverage shall be primary insurance as respects the City, its elected and appointed officials, employees, and agents. Any insurance or self- insurance maintained by the City, its elected and appointed officials, employees, or agents shall be excess of the Contractor’s insurance and shall not contribute with it. Notice of Cancellation Each insurance policy required above shall provide that coverage shall not be canceled, except after thirty (30) days’ prior written notice (10 days for non-payment) has been given to the City. Waiver of Subrogation Contractor hereby grants to City a waiver of any right to subrogation which any insurer of said Contractor may acquire against the City by virtue of the payment of any loss under such insurance. Contractor agrees to obtain any endorsement that may be necessary to effect this waiver of subrogation, but this provision applies regardless of whether or not the City has received a waiver of subrogation endorsement from the insurer. Deductibles and Self-Insured Retentions Contract for Parking Enforcement Services Page 17 of 17 Upon written request, Any deductibles or self-insured retentions must be declared to and approved by the City, of which the City’s approval will not be unreasonably withheld. The City may require the Contractor to provide proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention. Acceptability of Insurers Insurance is to be placed with insurers with a current A.M. Best’s rating of no less than A:VII, unless otherwise acceptable to the City. Verification of Coverage Contractor shall furnish the City with original certificates and amendatory endorsements or copies of the applicable policy language effecting coverage required by this clause. All certificates and endorsements are to be received and approved by the City before work commences. However, failure to obtain the required documents prior to the work beginning shall not waive the Contractor’s obligation to provide them. LAZ Parking 5901 Christie Avenue, Suite 202 Emeryville | CA 94608 Phone (510) 250-2052 March 13, 2024 City of South San Francisco Attn: Captain Ken Chetcuti Operations Division South San Francisco Police Dept. 1 Chestnut Avenue South San Francisco, CA, 94080 Subject: Sole Source Justification for Parking Enforcement Services Dear Captain Chetcuti, I am writing to provide a justification for LAZ Parking’s sole source proposal for the City of South San Francisco’s parking enforcement operation. LAZ Parking respectfully requests that our firm be selected as the sole source provider based on our extensive experience and proven track record in parking enforcement across the Bay Area and throughout California. Extensive Experience in Parking Enforcement LAZ Parking has been a leader in the parking management industry for over 40 years, specializing in providing comprehensive parking enforcement solutions. Our extensive experience includes managing parking enforcement operations for a diverse range of clients, including municipalities, universities and large commercial entities. Our history of successful partnerships and effective enforcement strategies uniquely positions us to meet and exceed the needs of South San Francisco. Proven Track Record 1. Broad Geographic Presence: We have managed parking enforcement contracts throughout the Bay Area and California, including high-density urban areas and diverse municipalities. Our local expertise is underscored by our current engagements with cities of San Mateo, San Bruno, San Leandro and Palo Alto to name a few, where we have consistently delivered superior service and demonstrated our capability to handle complex parking enforcement challenges. 2. Advanced Technology: LAZ Parking employs cutting-edge technology to enhance enforcement accuracy and efficiency. Our systems include real-time data analytics, and mobile citation issuance, ensuring streamlined operations and improved compliance rates. 3. Expert Personnel: Our team consists of highly trained parking enforcement personnel and seasoned management professionals who bring specialized knowledge and a commitment to excellence. We prioritize continuous training and development to stay ahead of industry trends and regulatory changes. 4. Proven Results: In our recent projects, we have successfully increased parking compliance by an average of 58% and improved revenue collection by 35%. These outcomes reflect our ability to tailor our approach to the specific needs of each client and achieve measurable improvements. Conclusion Given our extensive experience, proven success, and comprehensive capabilities in parking enforcement, LAZ Parking is uniquely qualified to provide the City of South San Francisco with exceptional parking enforcement services. Our longstanding presence in the Bay Area and commitment to utilizing the latest technology and best practices make us the ideal partner for the South San Francisco Police Department. We respectfully request that LAZ Parking be selected as the sole source provider for the City of South San Francisco’s parking enforcement needs. We are confident that our partnership will result in enhanced enforcement efficiency and improved parking management for the city. Thank you for considering our proposal. We look forward to the opportunity to discuss how LAZ Parking can contribute to the continued success of South San Francisco and its parking enforcement program. Sincerely, Muhammad Mansoor Vice President, Government Services LAZ Parking SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. INSURER(S) AFFORDING COVERAGE INSURER F : INSURER E : INSURER D : INSURER C : INSURER B : INSURER A : NAIC # NAME:CONTACT (A/C, No):FAX E-MAILADDRESS: PRODUCER (A/C, No, Ext):PHONE INSURED REVISION NUMBER:CERTIFICATE NUMBER:COVERAGES IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. OTHER: (Per accident) (Ea accident) $ $ N / A SUBR WVD ADDL INSD THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. $ $ $ $PROPERTY DAMAGE BODILY INJURY (Per accident) BODILY INJURY (Per person) COMBINED SINGLE LIMIT AUTOS ONLY AUTOSAUTOS ONLY NON-OWNED SCHEDULEDOWNED ANY AUTO AUTOMOBILE LIABILITY Y / N WORKERS COMPENSATION AND EMPLOYERS' LIABILITY OFFICER/MEMBER EXCLUDED? (Mandatory in NH) DESCRIPTION OF OPERATIONS below If yes, describe under ANY PROPRIETOR/PARTNER/EXECUTIVE $ $ $ E.L. DISEASE - POLICY LIMIT E.L. DISEASE - EA EMPLOYEE E.L. EACH ACCIDENT EROTH-STATUTEPER LIMITS(MM/DD/YYYY)POLICY EXP(MM/DD/YYYY)POLICY EFFPOLICY NUMBERTYPE OF INSURANCELTRINSR DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) EXCESS LIAB UMBRELLA LIAB $EACH OCCURRENCE $AGGREGATE $ OCCUR CLAIMS-MADE DED RETENTION $ $PRODUCTS - COMP/OP AGG $GENERAL AGGREGATE $PERSONAL & ADV INJURY $MED EXP (Any one person) $EACH OCCURRENCE DAMAGE TO RENTED $PREMISES (Ea occurrence) COMMERCIAL GENERAL LIABILITY CLAIMS-MADE OCCUR GEN'L AGGREGATE LIMIT APPLIES PER: POLICY PRO-JECT LOC CERTIFICATE OF LIABILITY INSURANCE DATE (MM/DD/YYYY) CANCELLATION AUTHORIZED REPRESENTATIVE ACORD 25 (2016/03) © 1988-2015 ACORD CORPORATION. All rights reserved. CERTIFICATE HOLDER The ACORD name and logo are registered marks of ACORD HIRED AUTOS ONLY 7/31/2024 McGriff Insurance Services LLC 150 S.Warner Road,Suite 460 King Of Prussia PA 19406 Susie Guarino 610-233-4846 [email protected] National Union Fire Ins Co of Pitt.PA 19445 151LAZKARP AIU Insurance Company 19399LAZParkingCalifornia,LLC 5901 Christie Ave.,Suite 202 Emeryville CA 94608 1604052772 A X 1,000,000 X 1,000,000 X 1,500,000 1,000,000 2,000,000 X X Y Y 3609369 7/31/2024 7/31/2025 2,000,000 A 5,000,000 X Y Y 3135689 7/31/2024 7/31/2025 X X 100,000,000 X YY 100,000,000 X 1,500,000 see add'l remarks B X N Y 14111734 7/31/2024 7/31/2025 1,000,000 1,000,000 1,000,000 If agreed upon in a written contract or agreement,City of South San Francisco,its elected and appointed officials,employees,and agents is included as an additional insured for general liability,but only with respect to the operations of the named insured.This insurance is primary and non-contributory to the additional insureds if agreed upon in a written contract or agreement.Waiver of subrogation applies in favor of the additional insureds if agreed upon in a written contract or agreement RE:City of South San Francisco City of South San Francisco Attn:Captain Ken Chetcuti Operations Division 1 Chestnut Ave South San Francisco CA 94080 USA City of South San Francisco Parking Enforcement Services City Council Meeting September 25, 2024 Meet our Leadership Team ANTHONY HAMILTON Regional Portfolio Manager STEVE MOONEY General Manager, NorCal Meet Our Leadership Team MUHAMMAD MANSOOR Vice President, Municipal Operations CINDY HEFFNER Regional Vice President, NorCal Local Focus, National Strength OUR HOMEGROWN TEAM HAS THE UNIQUE SUPPORT OF NATIONAL EXPERTS & FINANCIAL RESOURCES Team Members Live & Work in the Region 4,281 40+ Years Serving California Region 400+ Parking Service Locations Throughout the Region West Hollywood (1992) Burbank (2023) Santa Ana (2017) Inglewood (2014) San Mateo (2019) Palo Alto (2015) San Marcos (2022) San Leandro (2021) Palm Springs (2024) Newport Beach (2023) San Bruno (2023) Salinas (2017) Municipal Clients in California CALIFORNIA-BASED ENFORCEMENT CONTRACTS Leaders in Government Services •30+ Years Serving Government Agencies •100+ Contracts Local, State, and Federal Government Agencies •460,000+ Spaces Managed •1.5 Million Citations Issued Annually •< 3% Citation Dismissal Rate •Average Compliance Increase 58% •Average Revenue Increase 35% Methodology & Project Approach PEOPLE Respectful ambassadors & experienced local leaders Intensive screening & hiring Customized training Enforcement staff operate with a culture of compliance PROCESS Site Specific Manuals Citation Data Management & Review Quality Control (QC) & Quality Assurance (QA) Community outreach Stakeholder engagement TECHNOLOGY Innovative & citizen focused Data & Predictive Analytics Unique transparency with LAZ Business Intelligence